It's nice to meet you
This afternoon, one of the chiropractors who practices with me was describing a referral he had earlier today.
He indicated that last week a pain management/anesthesiologist came by the office without appointment to introduce himself and describe his services. It's always been our policy to try and meet those salespeople or professionals who drop in, whether with an appointment or not.
While busy, my colleague took time to meet "Dr. Anesthesia" who recently joined a large medical group in the community and who was obviously impressed. Not only was a new patient referred to us for care, but a needle EMG was also requested and performed.
Years ago, these types of cross referrals (which are now the norm) were non-existent. While this is the type of positive reinforcement we have always sought, whether it's a doctor, lawyer, indian chief, or sales representative, I suggest (whether busy or not) saying "hello" to those who take the time to visit your office and ... if needed, schedule a time for in depth conversation.
Some time management "gurus" may disagree with me, believing that when patient care is being rendered, the doctor should not be interrupted. While understanding the premise, most have the ability to "tie their shoes and chew gum at the same time."
Common courtesies go a long way. And I'm sure most would agree - and have a fond spot for those who are generous with their time and talents as opposed to hearing, "He's too busy to see you."
And don't forget ... "What goes around, comes around."
Happy Days!
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I agree with you 100% and always make the time for other professionals that come to the office...especially other healthcare professionals new in the area who simply want to introduce themselves as they are busy as well. Out of curiosity, are new patient referrals from such specialists given special accomodations such as seeing them over lunch or after hours to squeeze in that emergency case? I find that when I do that, the referring "specialist" feels extra "special". Nice Blog!
Posted by: JD | September 26, 2009 at 08:23 AM
JD, In our office we attempt to accommodate all patients regardless of how they come to us. With some, it can be difficult... but we do our best and if unable, we try and make other suggestions to assist them. Thanks, Wayne
Dr. Wayne C. Wolfson
Chiropractic Physician
205 East Colonial Drive
Orlando, Florida, 32801
Phone: (407) 649-9699
Fax: (407) 649-8991
Email: wayne_wolfson@hotmail.com
Website: www.regionalchiro.com
To: wayne_wolfson@hotmail.com
Subject: [Starting into Practice] JD submitted a comment to 'It's nice to meet you'.
Date: Sat, 26 Sep 2009 06:23:12 -0700
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I agree with you 100% and always make the time for other professionals that come to the office...especially other healthcare professionals new in the area who simply want to introduce themselves as they are busy as well. Out of curiosity, are new patient referrals from such specialists given special accomodations such as seeing them over lunch or after hours to squeeze in that emergency case? I find that when I do that, the referring "specialist" feels extra "special". Nice Blog!
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Posted by: Wayne Wolfson, D.C. | September 26, 2009 at 11:22 PM